CanaDog Policies

Satisfaction Guarantee

CANADOG Supply is dedicated to building the best products possible. We use our products for training and racing and before we make them available to you, they must pass our own high standards of excellence. If any of our gear falls short of our expectations we work at modifying it until we can feel good about passing it on to you.  If our gear falls short of your expectations, please contact us. 

We reserve the right to alter products, where we feel appropriate, without notice.  Any alterations we make will be as a result of rigorous testing, as we are continuously striving to improve our products.  We will never knowingly compromise the safety of you or your dog/s.

Please note, all photographs on this site are representative and may not show the latest improvements, please check before ordering.

We will not credit, refund or exchange items which were clearly misused or chewed up ~ so take the harness off when you are finished using it!

 Returns

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Note: Items must be returned within 3 days of receiving them for a refund.  If returned after 3 days, we will issue an exchange or store credit.  An item must be returned for exchange / store credit within 30 days of ordering that item.

Custom made items must be returned within 3 days to receive an exchange.  If a customized item is returned and a customer desires a new customized identical product in exchange with additional changes made to the  2nd customized product -  we have the right to deny an additional attempt to customize that product if we believe that the suggested fit or changes desired by the customer are not approriate for the dog or the product for which they are requesting the changes.

Pricing

All prices listed are CAD and subject to change without notice.  Canadian orders add applicable taxes.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.  Most shipping companies will charge by dimensional weight and this cost will override the actual weight of the package.